FAQs

When will my order(s) ship?
  • All orders ship within 2–3 business days from the date of your order confirmation.
How long will delivery take?
  • 10-12 business days for transit, with an additional 2-3 business days for processing.
Which payment methods are accepted in Handmadeprom.com?
  • Credit Card Via Shopify Payments, PayPal, Apple Pay, Google Pay.
Do you ship to all countries?
  • Yes, we ship to all countries. We do not ship to APO/FPO address.
From where are your products shipped?
  • All order(s) is shipped from China.
How does free shipping work?
  • We offer free shipping on order(s) over 50 USD.
Do I receive an invoice for my order(s)?
  • Successfully placed order(s) will receive an e-mail confirmation with the order(s) details. If you do not receive an email, please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order(s), please contact us immediately at Handmadeproms@gmail.com.
How do i track my order(s)?
  • Tracking information will be emailed to you within 48 hours of your order being shipped. Alternatively, click here to log into your account on our website to view tracking information.
How do I change or cancel my order(s)?
Order(s) can be change or canceled before they have been shipped. Once they have shipped, we cannot change order(s) details or cancel them. If your order(s) has not shipped, please contact us atHandmadeproms@gmail.comto make changes.
What if my product arrived damaged?
  • In the unlikely event that you have received an item that is damaged or incorrect, please contact us Email Handmadeproms@gmail.com. We will work with you to arrange a return, replacement, or refund.
  • Please contact us Handmadeproms@gmail.com be sure to include your order(s) number.
I haven’t received my order(s) yet – what do i do?
  • If you have any questions regarding your shipment or if you have not received your tracking number, you are more welcome to contact us atHandmadeproms@gmail.comand we will assist you further.
What is your return and exchange policy?
Is my payment information safe?
  • We does not receive or store any payment information. Your transaction and payment details are directly handled by our payment service provider, with secure encryption, and under strict banking standards.