Refund policy

Please review the conditions below before returning an item. Contact us first so we can review your request and provide the correct return address.

Returns within 30 days of receipt

Email Handmadeproms@gmail.com before sending anything back. No restocking fee is charged.

Return eligibility

If an item does not meet your expectations, including if it is defective, damaged, or not as described, you may return it for a refund within 30 days of receiving it.

Returned items must be unused, undamaged, and unwashed, with their original packaging and labels. Items that do not meet these conditions are not eligible for a return or exchange.

Gift cards cannot be returned. Refunds and exchanges are not available after the 30-day return period.

Who pays return shipping?

• Our error or a product quality issue: We provide a full refund or a free exchange and cover the shipping costs.
• A change of mind or an ordering error: If you no longer want the item or ordered the wrong product or size, you are responsible for the shipping costs associated with the return or exchange.

We do not charge a restocking fee.

How to request a return

Email Handmadeproms@gmail.com with the following information:

• Your name
• Your address and contact number
• Your order number
• The product or part name
• The purchase date
• The reason for the return

For a damaged product, include a photo or video showing the damage and your order number or the email address used to place the order.

We will review your return or exchange request within 3 business days.

Wait for your return address by email

The return address is not our mailing address. Returns sent without contacting us first will not be processed; responsibility for these returns rests with the customer.

Items damaged on arrival

Items damaged on arrival may be returned for a full refund. Damage to the outer packaging alone does not count as product damage if the contents are intact.

Inspect your shipment for damage before accepting it, particularly before signing the carrier's delivery paperwork.

Freight deliveries and delivery paperwork

Signing to accept a freight shipment is treated as confirmation of the products' condition on delivery. Under this policy, we cannot process a shipping-damage claim once you have signed that acceptance.

If you find damage at delivery:

1. You and the driver must record the damage on the bill of lading (BOL) or other delivery paperwork. Include a description of the damage, the date and time, your name, and your contact number.
2. Keep a copy of the marked paperwork.
3. If severe damage requires you to refuse the shipment, do not sign paperwork confirming acceptance; refuse the package.
4. Email us the marked paperwork, any other relevant documents, and photos of the damage.

For return authorization or further assistance, contact Handmadeproms@gmail.com.

Refunds & shipping charges

After we receive and verify your return, we will issue the refund to your account within 7 business days. Your payment provider may require additional time for the refund to appear.

If the return is not due to a manufacturing defect or an error on our part, you must pay the return shipping costs. Shipping charges are non-refundable in these cases, and the original shipping cost will be deducted from your refund.

If your refund has not arrived

1. Check your bank account again.
2. Contact your credit card company, as posting the refund may take time.
3. Contact your bank to check its processing time.

If the refund still has not appeared after these steps, email Handmadeproms@gmail.com.

Order cancellations

Please send cancellation requests by email. We usually dispatch packages within 24 hours, so contact us promptly.

Within 24 hours of placing your order

You can receive a full refund. Email us your cancellation request.

After 24 hours, before dispatch

A full refund is available if customer service confirms the order has not shipped.

The order has been processed but has not left China

The order can still be cancelled, subject to a 10% cancellation fee.

The order has left China

Cancellation is no longer available. To return the order, wait until it arrives and follow the return process. You are responsible for the return shipping cost.

Customs, taxes & duties

Handmadeprom covers all applicable taxes, customs duties, and import fees, including VAT.

Warranty claims

If an item develops a suspected defect after it has been put into use, it falls under the manufacturer's warranty, where one is available.

The item must be returned to Handmadeprom so we can send it to the manufacturer for evaluation. Any repair, replacement, or refund is at the manufacturer's discretion, based on that evaluation.

Missing, stolen or undelivered packages

If you suspect your package has been stolen, or tracking shows it as delivered but you have not received it, you are responsible for making every effort to contact the local delivery provider to locate it.

A replacement shipment may be sent only after a non-delivery claim has been filed. Only one replacement shipment will be sent per order.

• Replacement address: We will ask you to provide a different address for the replacement shipment.
• If you choose the same address: You waive the right to a refund if the replacement is not received.
• If you use a different address: If the replacement is still not received, a refund may be provided, minus the original shipping cost.

Exchange delivery times

The time it takes for an exchanged item to arrive depends on your location.

Contact us

Email: Handmadeproms@gmail.com
Phone: +1 (724) 716-1414

Address: Shop 112, Building 7, Yuanjingcheng, Zhangye, Gansu 734034, China

Contact us for the correct return address before sending a return.