FAQs

Orders:

1. Do you ship to all countries?

Yes, we ship to all countries. We do not ship to P.O. Box or APO/FPO address.

2. From where are your products shipped?

All order(s) is shipped from China.

3. How does free shipping work?

We offer free shipping on order(s) over 50 USD.

4. Do I receive an invoice for my order(s)?

Successfully placed order(s) will receive an e-mail confirmation with the order(s) details. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order(s), please contact us immediately at [email protected].

5. How long will delivery take?

Please refer to our Shipping Policy.

6. How do i track my order(s)?

You will be emailed the tracking information within 48 hours after your order(s) ships. To track your package, input your tracking number into the carrier’s website or click here to input your tracking number.

7. How do I change or cancel my order(s)?

Order(s) can be change or canceled before they have been shipped. Once they have shipped, we cannot change order(s) details or cancel them. If your order(s) has not shipped, please contact us at [email protected] to make changes.

8. What if my product arrived damaged?

In the unlikely event that you have received an item that is damaged or incorrect, please contact us Email [email protected]. We will work with you to arrange a return, replacement, or refund.

Please contact us [email protected] be sure to include your order(s) number.

9. I haven’t received my order(s) yet – what do i do?

If you have any questions regarding your shipment or if you have not received your tracking number, you are more welcome to contact us at [email protected] and we will assist you further.

Shipping & Returns:

1. What is your return and exchange policy?

Please refer to our Refund And Returns Policy.

2. When will my order(s) ship?

All order(s) ship within 1 – 2 business days from the date of your order(s) confirmation.

Payment:

1. Which payment methods are accepted in Handmadeprom.com?

PayPal.

Credit Card Via Stripe.

2. Is my payment information safe?

We does not receive or store any payment information. Your transaction and payment details are directly handled by our payment service provider, with secure encryption, and under strict banking standards.

Contact Information

Email: [email protected]
Phone: +1 (724) 716-1414
Address: Shop 112, Building 7, Yuanjingcheng, Zhangye, Gansu 734034, China